Returns / Exchanges
You can return or exchange a product for any reason, but you must pay return shipping, as well as a 20% restocking fee if the return is not due to a material error* in the listing or damage that occurred during shipping . We may require you to ship the product to another location in your country instead of overseas to save on shipping costs.
For countries that have extraordinary shipping prices, we can request a full refund of the shipping costs.
If your return is due to a significant* listing error, return shipping will be free of charge. We can request photos and/or videos of the product.
*A significant error is something like the quality rating being wrong or a measurement being off by more than +/- 3cm.
French
Returns and Exchanges
You can return or exchange a product for any reason, but you must pay the return postage plus a 20% restocking fee if the return is not due to a material error* in the listing or shipping damage. We may ask you to ship the product to another location in your country instead of overseas to save on shipping costs.
For countries that have extraordinary shipping prices, we may require a full refund of the shipping costs.
If your return is due to a major* listing error, the return postage will be free. We can request photos and/or videos of the product.
* A significant error is something like the quality rating being wrong or a measurement being off by more than +/- 3 cm.
German
Returns and Exchange
You can return or exchange a product for any reason, but you will be responsible for return shipping and a 20% restocking fee if the return is not due to a significant error* in the listing or damage in transit. You can choose to ship the product to a different location in your country instead of shipping it internationally to save on shipping costs.
For countries with exceptional shipping prices, we can request a full refund of the shipping costs.
If your return is due to a major error* in the listing, the return is free. We can request photos and/or videos of the product.
* A significant error is an incorrect quality classification or a deviation of more than +/- 3 cm.
